Job Description
Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 40,000 tech experts across 30+ countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.
We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT, Software, Cloud, and Digital fields. Now, we are looking for a Level 1 Agent with Hungarian & English to join our team!
About the role
The objective of a Level 1 Agent with Hungarian is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 support with Hungarian will use all available knowledge tools and resources, call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.
- Handling Business Clients Technical requests
- Focusing on customer expectations and satisfaction
- Analyzing clients' problems and providing relevant solutions
- Collaborating with other team members to provide high-quality support
- Fluent in Hungarian, confident in English
- Proficient in Microsoft Office
- Willing to communicate with business customers
- Willing to work during weekends
- Interested in resolving technical issues
- Education in a relevant field
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses, and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 77 EUR /month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready?
Let’s make the incredible happen.