Field Service Technician

SUMMARY : The Field Service Technician is an intermediate-level role responsible for independently performing installations, diagnostics, and repairs of company products across the U.S. Additional responsibilities include ensuring safety, training support, managing parts inventory and expenses, maintaining work area cleanliness, and delivering quality service with professional customer interaction. This role expands on foundational knowledge to handle more complex tasks with efficiency and accuracy. JOB RESPONSIBILITIES: Willing and able to be dispatched to a remote job assignment for extended periods of time (multiple weeks). Willing and able to work outside in all weather conditions and work positions. Must be flexible to work any shift as needed and weekends with minimum notice. Provide on-site technical installation, inspection, repair and preventative maintenance of products for customers throughout the United States. Independently complete tasks such as wiring harness diagnostics, cargo/bulkhead installations, and roof framing per technical specifications. Perform quality checks and troubleshoot common issues in the field without supervision. Engage professionally with customers to explain repairs and service requirements. Coordinate with supervisors, parts departments, and other technicians to ensure job completion. Submit daily reports on hours worked, vehicle repairs, and downtime. Ensure accuracy in tool use reporting and maintain inventory of parts and equipment. Assist and mentor Field Service Technician I employees during on-the-job field training. Adhere to all company policies, procedures and comply with all safety and regulatory requirements. Travel in company vehicle to remote, including customers’ jobsites to perform maintenance and installation of new equipment to ensure top product performance Must be willing and able to perform duties associated with the locating and reserving of appropriate travel and lodging accommodations which conform to company policies and allow for job schedule attainment Understand and uphold Quality Assurance standards.