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Internship - Patient Access & Performance Analytics
Corporate: 12770 Merit Dr. Suite 800 Dallas, TX 75251Posted 1 weeks ago
onsite
Job Description
Dallas, TX
Job Id:
2496
# of Openings:
1
Internship – Patient Access & Performance Analytics
8-Week Program | Practice Development & Operations
Internship Focus
This internship sits at the intersection of data, patient behavior, and team performance, with a specific emphasis on telephone performance and conversion. The intern will move beyond pulling reports to helping the Practice Development and Operations teams answer real business questions:
- Where are we losing patients?
- Why aren’t patients scheduling?
- Who is converting well—and what are they doing differently?
- Where are missed opportunities we can still recover?
The goal is to turn patterns into practical insights we can use in huddles, coaching, and training.
Core Impact Areas
1. Conversion & Missed Opportunities
- Analyze calls not booked, consults not scheduled, and patients lost after first contact
- Identify recoverable patients and breakdown points in the scheduling journey
- Surface trends by practice, day, time, and team member
2. Scheduling & Access
- Review how far out patients are being scheduled
- Identify gaps, bottlenecks, and unused capacity
- Highlight opportunities to move patients forward sooner
3. Coaching & Team Performance Support
- Identify patterns by team member, not for evaluation but for improvement
- Compare high-performing behaviors to lower-conversion patterns
- Translate findings into insights usable for:
- Daily/weekly huddles
- Training themes
- Coaching conversations
4. Telephone Performance
- Analyze answer rates, missed calls, and call handling outcomes
- Identify trends tied to staffing, time of day, and call volume
- Support improvements in patient experience and call conversion
8-Week Program Structure
Week 1 – Onboarding & Context
- Introduction to Beacon, Practice Development, and Operations
- Overview of the patient journey from first call → consult → surgery
- On-site visit to Atlanta Oral & Facial Surgery to understand OMS patient and staff workflow
- Align on key questions the internship will help answer
Week 2 – Data Familiarization
- Learn core data sources related to calls, scheduling, and access
- Understand key metrics tied to conversion, access, and performance
- Begin exploratory analysis to identify early trends
Week 3 – Patient Loss & Drop-Off Analysis
- Identify where patients fall out of the funnel
- Focus on calls not booked and consults not scheduled
- Begin mapping common failure points
Week 4 – Scheduling & Access Patterns
- Analyze booking timelines and availability gaps
- Identify practices or patterns driving long delays
- Highlight opportunities to improve access without adding cost
Week 5 – Telephone Performance Deep Dive
- Review answer rates and missed call trends
- Analyze timing, staffing, and call handling outcomes
- Identify practical opportunities to improve call capture
Week 6 – Team-Level Patterns
- Identify what high performers are doing differently
- Compare behaviors, not just outcomes
- Package insights in a way that supports coaching—not judgment
Week 7 – Insight Translation
- Convert findings into:
- Clear stories
- Visual summaries
- Coaching-ready insights
- Pressure-test conclusions with Practice Development and Ops leaders
Week 8 – Final Readout & Recommendations
- Present key findings and themes
- Highlight:
- Biggest conversion opportunities
- Most recoverable patients
- Coaching and access improvements with the highest impact
- Deliver a short recommendations summary Beacon can act on immediately
Deliverables (Practical, Not Academic)
- Clear summary of where Beacon is losing patients and why
- Identification of recoverable opportunities
- Actionable insights to support:
- Team huddles
- Coaching conversations
- Telephone performance improvement
- A final presentation and written summary usable beyond the internship
Ideal Intern Profile
- Comfortable working with data and asking why behind the numbers
- Curious about consumer behavior and patient experience
- Interested in healthcare operations, access, and performance
- Able to translate analysis into plain-language insights
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