Job Description
JOB TITLE: Fuel Client Liaison
DEPARTMENT: Transit Solutions
REPORTING TO: RT46 Contract Manager
LOCATION: South Africa
ADDITIONAL INFO:
Travelling to Government Clients Region: SA
PURPOSE OF POSITION
Responsible for all office administrative duties for specific provinces/clients allocated.
KEY RESPONSIBILITIES
Understanding of the RT46 SLA and adherence to contractual obligations;
Training of clients on Fuel Card Processes and Systems;
Preparation of reports to specific deadlines;
Handling incoming calls and resolving of customer queries and investigations;
Handling incoming calls and resolving of merchant queries;
Follow-up and updating clients about their queries and investigations
Logging and tracking of card orders, cancellations, report requests, capturing and keeping track of NFC stock (TBC), including sequence control report;
Liaison with the Bank (Bidvest) on issues affecting service delivery;
Opening, updating and closing all installation calls on SAP/HEAT (NFC TBC);
Administer Fuel Card Orders, Lost Cards, Stolen Cards and Asset Register;
Administrate the Weekly and Monthly Reports and update the Management Board;
Daily monitoring of Exceptions;
Mandate management for provincial clients; and
Report review with RT46 contract Manager and client. This could also be with only client
POSITION RELATIONSHIPS
Internal
RT46 Leadership
Stores
External
Bank (Bidvest Bank)
Clients
MEASURES OF PERFORMANCE (INDICATORS)
Leading
SLA performance
Open Action Turn Around Time
Lagging
NFC & card orders completed within SLA timelines
Daily boards to be submitted as agreed – timelines to be confirmed
Customer Satisfaction
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/achievements
Grade 12 Certificate or NQF 4
Relevant Post-Matric Qualification
Experience/Knowledge
1-2 years’ administration experience,
Good communication skills and interpersonal relations,
Reliable with good ethical conduct
Accuracy
Ability to communicate in one of the provincial languages,
Specific Skills
Customer Service Orientated,
Proficiency in the following software packages is essential: PowerPoint, MS Excel and MS Word
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!