Customer Service Agent - SGU
Job Description
SkyWest Airlines is the career destination for more than 12,000 professionals who are literally "going places" with their careers.
SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.
While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!
As a SkyWest employee, you’ll enjoy a variety of benefits
- Worldwide flight benefits for you and your family
- 401(k) match
- Profit sharing
- Working in a great team atmosphere
- The potential to advance within the company
- Shift-trade flexibility
Primary Job Duties
As a Customer Service Agent, you will provide excellent front-line service to our passengers.
- Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and re-book passengers, all in a prompt and friendly manner
- Assist special-needs passengers and resolve customer complaints
- Communicate clearly with ground personnel and flight crews
- Calmly handle situations such as canceled and delayed flights
- Other duties as assigned
Minimum Requirements
We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:
- 18 years of age or older
- Possess a valid, unrestricted state-issued driver’s license
- Have a High School Diploma or GED
- Pass a pre-placement background check and drug screen
- Legally authorized to work in the United States for any employer without sponsorship
- Lift 50 lbs. with or without reasonable accommodation
- This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
- This is a full-time position, starting at $14.50 per hour
Physical and Other Requirements
- This is not a Department of Transportation safety-sensitive position
Please complete the online application. Top applicants will be contacted for an interview. This job posting may include a video interview requirement. Please monitor your email and junk folder for additional instructions.
As a Customer Service Agent, you will provide excellent front-line service to our passengers.
- Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and re-book passengers, all in a prompt and friendly manner
- Assist special-needs passengers and resolve customer complaints
- Communicate clearly with ground personnel and flight crews
- Calmly handle situations such as canceled and delayed flights
- Other duties as assigned
We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:
- 18 years of age or older
- Possess a valid, unrestricted state-issued driver’s license
- Have a High School Diploma or GED
- Pass a pre-placement background check and drug screen
- Legally authorized to work in the United States for any employer without sponsorship
- Lift 50 lbs. with or without reasonable accommodation
- This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
- This is a full-time position, starting at $14.50 per hour