Agency Operation & Content Support Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

About Our Team TikTok LIVE Team is committed to creating real-time interactive scenes. As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities：

1. Provide daily support for Creator Networks: handle inquiries and support tickets, deliver clear solutions promptly, maintain service standards, track issues with accurate case notes, and summarize recurring questions into self-serve resources (FAQs, guides).
2. Maintain and optimize the Creator Network Support Hub: update self-service materials, identify workflow improvement opportunities, and manage tracking systems to assist Agency Managers in efficient task completion.
3. Support LIVE agency campaign operations: assist in the full process from setup to post-review, help prepare training materials, coordinate campaign tracking and performance summaries, and collaborate with regional/global teams.
4. Undertake TikTok Creator Network marketing support: engage with the community, create and edit short videos, design brand-consistent visuals, analyze campaign performance, assist with administrative tasks and event organization, and track content engagement metrics.
5. Collaborate with product teams: collect and relay agency feedback, support new product feature testing and documentation, update onboarding SOPs, and prepare weekly updates using dashboards and trackers.
6. Onboard new Creator Networks: welcome new members, share weekly tips and monthly digests, and communicate product/policy updates clearly and timely.

Minimum Qualifications

1. Available to undertake a 6-month internship commitment, with a minimum weekly on-site presence of 3 days.
2. Demonstrated exceptional organizational abilities, with a proven track record of managing multiple tasks simultaneously while maintaining precision and clarity.
3. A proactive, solution-focused communicator with a genuine passion for supporting and assisting others.
4. Meticulous attention to detail, coupled with a strong sense of ownership and consistent reliability in task execution.

Preferred Qualifications

1. Demonstrated interest or hands-on experience in technology, media, creator economy, or platform operations.
2. Familiarity with support tools, ticketing systems, and data analytics dashboards.
3. An inquisitive mindset with a strong desire to understand the operational mechanics of large-scale platforms.
4. Ability to translate data insights and pattern recognition into actionable, impactful process improvements.

If you have any questions, please reach out to us at [email protected]