Laundry Supervisor, Pre-Opening - The St. Regis London

Laundry Supervisor

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Laundry Supervisor, you will support the Housekeeping and Laundry leadership team in ensuring the highest standards of linen care, uniform presentation and operational efficiency. You will oversee the daily laundry operations, ensuring all processes are executed with precision, consistency and a strong focus on quality. This role is ideal for an organised and hands‑on professional with a keen eye for detail and a commitment to excellence in a luxury hospitality environment.

Key Responsibilities

• Oversee daily laundry operations, ensuring all linen, terry and uniforms are processed to the highest standards
• Complete and maintain accurate inventory of uniforms and linens
• Conduct regular stock checks of laundry supplies and report variances as required
• Ensure timely fulfilment of laundry requests across all departments
• Operate and monitor washing, drying and dry‑cleaning equipment, ensuring correct usage at all times
• Inspect linens and terry items for quality, damage and cleanliness, removing substandard items from circulation
• Report faulty equipment, maintenance requirements and safety hazards promptly
• Train team members on laundry procedures, safety protocols and equipment operation
• Support recruitment, scheduling, training and performance management of laundry associates
• Motivate, coach and guide the team to deliver consistent quality and productivity
• Identify opportunities to improve efficiency, productivity, quality and cost control within the laundry function

Core Competencies

We are seeking a detail‑focused and dependable professional who demonstrates strong organisational skills and a proactive mindset. You should bring a hands‑on approach, with the ability to lead a team while maintaining exceptional quality standards. You should have:

• Proven experience in laundry or housekeeping operations, ideally within a luxury hotel environment
• Strong knowledge of laundry processes, fabric care and equipment operation
• Ability to supervise and motivate a team to achieve operational goals
• Excellent attention to detail and commitment to quality standards
• Good organisational and time‑management skills in a fast‑paced setting
• Awareness of health & safety practices within a laundry environment
• Clear communication skills and a collaborative approach to teamwork
• Physical capability to perform operational tasks associated with the role
• A professional and reliable approach with a strong sense of accountability

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.