Job Description
IT Service Management – Change Manager
Your Moneris Career – The Opportunity
Moneris supports millions of secure, high‑availability transactions every day. Disciplined, effective change is critical to protecting that trust.
As the ITSM Change Manager, you will be the formal owner of the Change Management process, accountable for governance, execution, and continuous maturity improvement. You will partner closely with ITSM leadership and delivery teams to evolve Change Management practices, strengthen risk control, and enable modern delivery approaches across regulated, high‑availability environments.
This role offers enterprise‑wide visibility and impact, working across infrastructure, operations, and delivery teams to improve change quality, reduce risk, and increase adoption of structured, scalable change practices. You will directly influence process maturity, drive measurable improvements in key KPIs, and ensure Change Management enables both stability and delivery velocity.
Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.
Reporting Relationship: You will report to Senior Manager, IT Service Management
Posting Type: New Position
Salary Range: The expected base salary range for this role is $85,000 - $110,000
Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.
Your Moneris Career – What you’ll do
Own the end‑to‑end Change Management process with final authority to approve, reject, defer, or escalate changes.
Govern all change types, including normal, emergency, expedited, and pre‑approved changes.
Plan, facilitate, and continuously improve twice‑weekly Change Advisory Board (CAB) meetings.
Partner with ITSM leadership to increase Change Management maturity from current state to target levels.
Monitor and improve key KPIs, including change success rate, expedited change percentage, and pre‑approved change adoption.
Identify and transition low‑risk, repeatable changes into pre‑approved models.
Work closely with Incident, Problem, Release, and Configuration Management through daily ITSM collaboration.
Administer and optimize Change processes within ServiceNow, including CMDB alignment.
Enable Change Management practices that support DevOps and CI/CD delivery models.
Train and coach stakeholders on Change governance, standards, and best practices.
Your Moneris Career – What you bring
Must‑have qualifications
5+ years of IT Service Management experience with hands‑on ownership of Change Management.
Proven authority managing enterprise Change governance in complex, high‑availability environments.
Strong experience using ServiceNow (Change, Incident, Problem, and CMDB modules).
Demonstrated success improving Change KPIs and driving process maturity.
Experience managing Change within regulated environments with strong risk controls.
Nice‑to‑have qualifications
ITIL certification (v3 or v4 preferred).
Experience supporting DevOps, agile, or CI/CD delivery environments.
Experience with Change Enablement or ITSM transformation initiatives.
Background in financial services, payments, or other regulated industries.
Your Moneris Career - What you get
At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.
- Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
We understand that systemic barriers may contribute to imposter syndrome for some candidates. We encourage you to apply even if you do not meet every qualification listed.
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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.