Key Customer Quality Manager

You are responsible for all aspects of quality for a single, key semiconductor customer with a global footprint Supports customer’s new material qualifications for new fabs in Germany, Arizona and Ohio Establishes, monitors, and reports key customer quality performance, improvement initiatives and project status Ensures Linde Electronics and Specialty Gases quality management practices and operational quality procedures are aligned with Linde Electronics and Specialty Gases strategies and to the satisfaction of Key Customer account(s) You will work closely with Key Customer(s), Linde Electronics and Specialty Gases Quality as well as Linde Gas Equipment Inc. stakeholders to maintain a quality management program that meets or exceeds all internal and external customer requirements Responds to customer quality questionnaires, attends customer and internal quality meetings, reports Key Customer quality performance and actions plans to internal Linde Stakeholders Reviews and coordinates Key Customer Supplier Procedures for ap and ensure complaints are addressed in a timely and effective manner – to include containment, root cause investigation and corrective/preventative action Facilitates formation of cross functional investigation team and supports the investigation process utilizing quality tools such as Fishbone, 5 Why, Causal Tree or other disciplined problem-solving processes and present investigation findings to customers as needed Ensures corrective actions identified through customer complaint investigation are completed within targets date and that actions are effective in reducing or eliminating the possibility of recurrence Also, you will ensure recall/containment actions and procedures are considered to be effective Performs quality training as necessary As needed, you will assist in new product and metrology qualifications utilizing Process Control Systems (MSA, GageR R, etc) per Linde and Customer expectations and requirements and in product impurity SQC and LTS trend reviews for trending assignable cause and actions.Helps ensure that no identified questionable product reaches the customer through containment actions Leads and coordinates Customer site/virtual audit and customer line walk preparation Ensures compliance to process Change and Document Control meets customer expectations Manages and processes Material Review Board requests and communicates to Key Customers for decision You will champion the continuous improvement process and be a primary “change agent” Solves problems collaboratively in a team environment