Facilities Helpdesk Technician

We are seeking a dependable and customer-focused Facilities Helpdesk Technician to join our Facilities Team at the Corporate Office. This position plays a critical role in providing comprehensive maintenance support across all company divisions, including Convenience Stores, Casinos, Car Washes, and the Corporate Office.

The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and the ability to coordinate maintenance services efficiently. 

Essential Duties and Responsibilities

• Take facility maintenance calls and service requests from all company divisions through phone and ticketing systems.
• Provide technical troubleshooting and support remotely to locations across the organization.
• Coordinate repairs by identifying issues, recommending solutions, and ordering necessary parts.
• Create, issue, update, and document work orders within the maintenance tracking system.
• Troubleshoot fuel systems, car wash equipment, and deli equipment remotely; dispatch vendors when necessary.
• Assist in diagnosing plumbing, electrical, HVAC, and other facility maintenance issues over the phone, ensuring appropriate escalation and vendor coordination.
• Manage and coordinate on-call service requests, including dispatching vendors for mechanical and electrical equipment.
• Participate in a rotating 7-day on-call schedule and remain available by phone at all times during assigned rotations.
• Maintain regular Monday through Friday business hours when not assigned to on-call rotation, supporting daily call center operations and ticket management.

Additional Responsibilities

• Process invoices and prepare administrative reports for the Facilities department.
• Complete special projects and other duties as assigned by the Supervisor.

Qualifications

Education and Experience

• High school diploma or GED required.
• One to three months of related experience and/or training preferred; or an equivalent combination of education and experience.
• Experience in facilities maintenance, dispatching, customer service, or technical support is preferred.

Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills.
• Excellent verbal communication and customer service skills.
• Ability to prioritize multiple tasks and respond effectively in a fast-paced environment.
• Ability to work independently and make sound decisions regarding maintenance issues and vendor dispatch.

Computer Skills

• Proficiency in Microsoft Office applications, including:
• Word processing software
• Spreadsheet software
• Internet and web-based applications

Required Licenses and Certifications

• Valid driver's license with an acceptable driving record.
• Ability to obtain a State of Montana DEQ Class B (or higher) Operator License within six (6) months of hire.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

• Regularly required to stand.
• Frequently required to walk, talk, and hear.
• Occasionally required to sit; use hands to handle or feel objects; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl.
• Occasionally required to taste or smell.

Work Environment

• Occasionally exposed to outdoor weather conditions and extreme cold (non-weather-related).
• Work environment noise level is typically moderate.

Why Join Us?

Join a dynamic team that supports a diverse portfolio of businesses while playing a vital role in maintaining operational excellence across the organization. We offer a collaborative work environment, opportunities for growth, great benefits, and the chance to make a meaningful impact every day.

Apply today and become an essential part of our Facilities Team!