Job Description
Job Title: Project Manager
Reporting to: Project Management Practice Lead
Direct Reports: None
Position Type: 10 month fixed-term contract, full-time
Hybrid, three days minimum in the office per week
Overview:
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.
About Operations
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.
Operations is made up of 7 functions, this role sits within: Enterprise Change
The Enterprise Change team plays a pivotal role in shaping and delivering TMHCCI’s strategic change agenda. Bringing together business analysis, project management, and change management capabilities - underpinned by an Enterprise PMO function - the team partners closely with the business to turn strategy into action. By driving high-quality, well-governed change, the Enterprise Change team helps the organisation evolve and deliver meaningful outcomes for colleagues, customers, and the wider business.
Job Purpose:
This team is responsible for maturing change prioritisation, planning and delivery within TMHCC International. Enterprise Change sets standards to drive repeatability and consistency, whilst enabling change to happen at a local level through federated change and product teams. At the same time it is the conduit for understanding change coming into the business from our Corporate relationship and ensuring alignment across the business for successful implementation.
The team are accountable for Enterprise Change projects, those being the largest, most complex projects that typically span more than one business area (such as regulation change) or enable those teams without local change capability to deliver change.
This role will report into the Project Management Practice Lead, planning and delivering high quality change that enables business owners to realise benefits. Working within the Change Delivery Framework, you will be able to bring your experience both in delivery, but also continuous improvement as part of our Centre of Excellence and Community of Practice.
This role is crucial in the successful delivery of change, supporting the development and maturity of the change function and working with clear governance to enable change across the organisation.
Key Responsibilities:
- Lead a number of change initiatives as project manager, across all appropriate workstreams including technology.
- Planning and designing project/s, workstreams and appropriate governance and proactively monitoring overall progress, resolving issues and initiating corrective action.
- Engage with business stakeholders, wider change teams and subject matter experts (SMEs) to define and agree project approach, project plans and costs, leveraging the change delivery framework to ensure quality assurance at each stage.
- Agree deliverables, success criteria, business and IT readiness and transition plans, resource requirements; project dependencies and interdependencies, project financial management; status reporting, ongoing risk management and appropriate escalation.
- Maintains all project documentation in line with internal governance.
- Ensure full understanding of project impacts to inform communication and engagement plans that enables thorough and timely communication with all collaborators.
- Monitors and reports project status against business case, plan, specific milestones and progress appropriately to different stakeholders/forums and to agreed standards.
- Learns from previous experience by participating in post implementation reviews, lessons learned sessions and knowledge share/peer reviews.
Skills and Experience Specification:
Essential:
- Solid project management experience across project delivery approaches and methodologies.
- Demonstrable experience delivering IT and business change projects.
- Ability to work as an effective member of a team, providing leadership and challenge as required.
- Proficiency in managing multiple workstreams or projects concurrently, to the expected quality standards and on time and within budget.
- Proven ability to lead cross-functional teams, manage multiple priorities, and deliver results in a fast-paced environment.
- Strong planning and decision-making skills, the role requires understanding of regulatory, business and technical information to ensure that the solutions implemented deliver business outcomes.
- Excellent presentation and communication skills, with the ability to vary approach to different audiences.
- Works confidently in a matrix structure to identify subject matter experts to support successful project delivery.
- Strong stakeholder management skills, with proven ability to manage by influence and engage stakeholders at all levels up to executive, across business and functions to deliver against defined objectives.
- Able to hold project team members to account, including third party vendors for their project deliverables.
- Project budget expense and control management experience.
Desirable:
- APM certified or similar qualification
- Familiarity with project software, including Microsoft Project
Person specification:
- Passionate about working in the field of project management and change delivery
- High levels of professionalism in interactions with all colleagues and stakeholders
- A natural ability to apply a pragmatic and methodical approach to problem solving
- Someone who understands and works to deadlines in a structured way
- Creative thinker with a collaborative mindset
- Inquisitive in a professional manner to achieve an objective/goal
- Ongoing focus on maintaining a growth mindset, and seeking to drive continuous improvement, both personally and across TMHCC
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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