Job Description
About Us
At Office Ally, we’ve been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.
In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.
At the core of our company are four key values that guide our mission and work:
- Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
- Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
- Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
- Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.
About the Role
The Operations Program Manager is a driver of execution, operational visibility, and program discipline across the organization. This role owns complex, cross-functional initiatives end-to-end -- from scoping and stakeholder alignment to data-driven analysis, scalable workflow design, and program governance - advancing enterprise-level objectives with material impact on business outcomes. Working independently to identify opportunities, address dependencies, and ensure alignment across stakeholders, this role turns ambiguous problems into structured analyses, scalable processes, and clear recommendations. The right candidate is a sharp analytical thinker and structured, builder-minded operator who proactively identifies problems, influences without authority, designs systems with scale in mind, and holds their work to a high personal standard before it ever reaches anyone else.
What You’ll Do
- Drive complex, cross-functional initiatives end-to-end that advance enterprise-level objectives, setting clear objectives, timelines, and success metrics, identifying opportunities, resolving risks and blockers before they escalate, and ensuring alignment across stakeholders without formal authority
- Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across the operations domain
- Lead recurring operational touchpoints including status reviews, cross-team syncs, and decision forums, with a consistent bias toward action and resolution
- Design and maintain tracking mechanisms and reporting frameworks that give leadership a real-time view across workstreams, KPIs, and risk indicators, surfacing trends with analysis and recommended actions. Requiring data collection, reconciliation and follow up on inputs across a broad set of inter-departmental contributors.
- Develop leadership-facing materials that distill complexity into clear, decision-ready narratives
- Leverage data and AI tools to extract insights, validate assumptions, and inform decisions - synthesizing findings into clear recommendations that guide organizational priorities
- Lead the development and maintenance of SOPs, workflows, policies, and playbooks, owning the quality, consistency, and accessibility of all operational documentation and establishing governance standards that define how work gets done
- Partner with program management leadership to champion consistent adoption of operational frameworks and reporting cadences across functions – influencing how teams work, building credibility with operational stakeholders org-wide, and ensuring governance standards take hold as a sustained habit rather than a one-time rollout.
- Drive execution of cross-functional business initiatives such as pricing changes, product updates, or policy rollouts, coordinating all internal components including stakeholder alignment and readiness. Own the customer-facing communications that follow, including developing and applying segmentation logic across a large and varied customer base. Manage messaging, timing, and delivery for each segment through to completion.
- Support the administration and optimization of contract lifecycle management and project management systems, serving as an operational owner for tooling that underpins how work gets tracked, managed, and executed across the team.
What You’ll Need
- 5 + years in operations, business operations, program/project management, or a related field at high-growth companies, with demonstrated ability to manage competing priorities and drive work to completion; background in consulting, finance, or business operations preferred but not required
- Proven ability to work across teams and influence stakeholders without direct authority, building credibility through follow-through and consistency
- Analytical mindset and intellectual curiosity, able to independently deconstruct complex problems into structured, testable components, comfortable sitting with ambiguity long enough to fully understand a problem before proposing solutions, and presenting findings with a clear point of view
- Strong attention to detail, with a habit of self-reviewing and pressure-testing work before it reaches others
- Self-directed and structured in approach, asks the right questions before executing rather than after, with strong systems-design instincts - anticipating bottlenecks and iterating based on feedback
- Working proficiency with project management tools such as Monday.com, Jira, or similar; willingness to learn and optimize how they are used
- Solid proficiency in Excel or equivalent data tools and comfort using AI tools to accelerate analysis, draft documentation, and streamline workflows
- Proficient with MS Suite including SharePoint
- Strong documentation instincts, able to take ambiguous processes and turn them into clear, usable SOPs
- Clear, confident communicator who can synthesize information and present to leadership in a way that drives decisions
Nice to Have
- Experience in a scaling startup, SaaS, PE-backed, or healthcare technology environment
- Familiarity with Confluence or similar knowledge management tools
- Exposure to Lean, Six Sigma, Agile, or OKR frameworks
Travel Requirements
- This role requires up to 10% travel, which may include client meetings, team gatherings, or company events.
- Travel will typically be scheduled in advance and supported by the company.
Pay Transparency
Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.
Why You’ll Love Working at Office Ally
At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We’re driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you’ll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.
EEO Note
Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.