Assistant Director (F&B), Hospitality & Guest Experience

Position: Assistant Director (F&B), Hospitality & Guest Experience

Location: On-site in New York, NY

Availability: Full-Time including nights and weekends

Salary: $120,000-125,000 per year

Reports to: Director, Hospitality & Guest Experience, and Authentic Hospitality Corporate Team

About the Company

Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live).

FA Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles.

FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.

Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.

For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of  the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theatre. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment. 

Position Overview

The Assistant Director (F&B), Hospitality & Guest Experience is responsible for the day-to-day oversight and execution of all food and beverage operations across multiple venues within the property. This includes theater concessions, the Greenlight Lounge, and all event-based food and beverage services.

This role is highly operational and hands-on, requiring strong leadership presence, attention to detail, and the ability to manage multiple outlets with varying service styles simultaneously. The position works closely with venue leadership, culinary teams, and event operations to ensure a seamless and elevated guest experience across all touchpoints.

KEY RESPONSIBILITIES

Primary duties include, but are not limited to, the following:

Operational Oversight

• Oversee daily operations across all Magic Mike Live (MML) F&B outlets, including: 
• Theatre concessions 
• Greenlight Lounge 
• Private and corporate events 
• Ensure consistency in service standards, product quality, and guest experience across all venues 
• Act as the on-the-ground leader during service periods, providing direction, troubleshooting, and real-time decision-making 

Team Leadership & Development

• Supervise and support outlet managers, supervisors, and hourly staff across all F&B operations 
• Assist in hiring, training, and onboarding of team members 
• Coach and develop team to ensure strong service execution and accountability 
• Partner with HR and senior leadership on performance management and employee relations 

Event & Venue Coordination

• Collaborate with events and programming teams to execute all F&B components of events 
• Ensure proper staffing, setup, service flow, and breakdown for all functions 
• Align operational execution with event timelines and client expectations 

Financial & Administrative Oversight

• Support labor management, scheduling, and cost controls across all venues 
• Monitor inventory, ordering, and product usage 
• Assist in achieving revenue goals and managing expenses 
• Ensure proper cash handling and POS procedures are followed 

Standards, Compliance & Systems

• Maintain compliance with all health, safety, and sanitation standards 
• Ensure adherence to company policies and operational procedures 
• Support implementation of systems, tools, and operational improvements 

Qualifications

• 6+ years of food & beverage leadership experience 
• Prior experience managing a bar, restaurant, or small venue required; multi-unit exposure a plus 
• Strong operational background with the ability to manage multiple service environments Experience with high-volume service and/or events strongly preferred 
• Hands-on leadership style with strong floor presence 
• Excellent organizational, communication, and problem-solving skills 
• Familiarity with POS systems and scheduling tools

Schedule & Work Environment

• Evening, weekend and holiday availability required.  
• The role requires extended periods of standing and walking, light lifting, and navigating stairs.

Standard Specifications

The requirements listed above are representative of the minimum knowledge, skills, and abilities required to perform this position successfully. To perform this job, the employee must be able to carry out each essential function satisfactorily.

A review of this job description has excluded marginal functions that are incidental to the performance of essential job duties. All duties described herein are considered essential job functions.

This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform additional job-related duties as assigned by their direct supervisor, consistent with business needs.

What We Offer

• A one-of-a-kind work environment at one of New York City’s most exciting live entertainment destinations.
• Employee benefits package including health, dental, and vision coverage.
• Discounted tickets for friends and family.
• A culture built on inclusivity, respect, and fun.

Free Association Live Inc. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.