Customer Accounts Advisor

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Job Title: Customer Account Advisor

Job Family: Company Stores

The salary range for this role is $12.25 to $13.00. This position is also eligible for incentive pay based on performance.

 

FLSA Status: Non Exempt

Job Code: 176 & 136

Date Created/Updated: December 2016

Summary:

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

 

• The Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
• Document all customer appointments in the store computer system
• Maintain updated customer information
• Assist with merchandise returns and customer deliveries as directed
• Perform responsibilities of the Customer Account Manager when directed
• Safely operate company vehicle
• Load, secure and protect product in company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Assist the Sales Team as needed

 

Education and Experience:

• High School diploma or equivalent preferred

 

Required Skills and Competencies:

 

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Professional groomed appearance