Billing Services Associate

**THIS IS POSITION CAN BE IN OFFICE OR REMOTE** Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services! Essential Functions: Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed Analyze billing system information to service our internal and external customers effectively and efficiently Respond professionally to customer inquiries via phone, email, or letter Billing system entry, as needed, to maintain account integrity Handle inbound premium payments Adhering to all compliance regulations and security policies Review and issue premium refunds Review and evaluate internal collection attempts and send to a third party collection agency Daily/Monthly billing system reconciliation Monitor accounts receivable balances Performs other duties as assigned Required Skills: Ability to multitask in a fast-paced environment Team player able to develop strong internal working relationships and collaborate with peers on a daily basis. Having a positive demeanor, good verbal and written communication skills, and professional in all aspects Ability to research problems to resolve and make decisions Take ownership of any follow-up work necessary to service customer Ability to quickly learn and adapt to new software programs Ability to maintain confidential and sensitive information Required Experience High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.