Customer Service Representative

Job Overview:  Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives. Key Responsibilities:  Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes The Recipe for Success:  Completion of high school diploma or equivalent Minimum 1 years of customer service in an office environment Strong attention to detail and accuracy Exceptional time management and follow-up Excellent communication skills with the ability to summarize issues & provide solutions Understanding of Microsoft Office applications (Word, Excel, SharePoint) Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done Demonstrate a positive attitude and composure with a high level of professionalism Ability to work effectively independently, with management, and as part of a team to meet targets Excellent problem-solving skills with the ability to provide helpful solutions to customer issues What we can offer:  As we grow, we are committed to preserving the parts of our diversity & culture that is unique, people-focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.  Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.