Manager, C2O Operations.

The Manager of the Contract to Order (C2O) Specialists provides leadership and strategic direction for the C2O team, overseeing the end-to-end contract implementation process within Equifax’s Global Financial System. This role is pivotal in ensuring billing accuracy, driving operational excellence, and maintaining high KPIs by managing a team responsible for contract analysis and audit functions. 

What you’ll do 

• Lead and develop a team of Specialists to ensure accurate contract analysis, interpretation and entry into the Global Financial System. 

• Oversee the auditing of customer contracts and monitor Salesforce and Finance portal queues to ensure strict adherence to SLAs. 

• Collaborate cross-functionally with Billing Operations, Sales, and Legal to optimize the contract-to-order lifecycle and resolve complex error trends. 

• Monitor and handle suspense transactions. Manage special projects including: application testing, implementation of annual price increases, product migration, Customer data clean up… 

• Drive initiatives for process optimization and comprehensive performance reporting. 

What experience you need 

• Education: Bachelor's degree in Business, Finance, or a related discipline.

• Experience: 5+ years of experience in billing, contract management, or financial operations within the financial services sector.

• Communication: Exceptional cross-functional communication skills, with the ability to effectively engage and influence senior leadership and key stakeholders.

• Demonstrated 3 years of leadership experience, with a proven track record of coaching and developing specialists.  

• Technical Skills: Advanced proficiency in Microsoft Excel and Google Sheets.

What could set you apart

• Coaching & Development: Proven ability to mentor and develop team members, specifically in contract analysis and implementation.

• Systems Operations Expertise: Deep technical knowledge of Salesforce, Contract-to-Order (C2O) workflows, and Billing and Revenue Management (BRM).

• People Management: Demonstrated experience leading team building, continuous mentorship, and performance development initiatives.

• AI Proficiency: Hands-on experience integrating advanced AI tools (such as Gemini, NotebookLM, and Studio) to optimize business operations.

Primary Location:

CRI-Sabana

CRI-Heredia

Function:

Function - Accounting

Schedule:

Full time