Job Description
About Us
Happy Health is a one-stop comprehensive sleep medicine platform. In just 5 days, patients can get an FDA-approved sleep test (on Happy Ring), see a Sleep Medicine provider, and begin personalized care – all from the comfort of their own home.
Happy Ring is an FDA approved medical device that combines proprietary, next-gen biometric sensors and generative AI to deliver industry-leading accuracy. Whether you’re diagnosing a sleep condition or monitoring health at home, precision healthcare begins with better data.
- Provide exceptional support across phone, email, chat, and other channels with a client-first, high-empathy approach.
- Help clients understand the start-to-finish clinical journey; proactively reduce confusion and friction.
- Facilitate client onboarding and success with our smart ring, mobile app, and digital care platform.
- Troubleshoot common technical and account issues; clearly document findings and escalate complex cases as needed.
- Assist with appointment scheduling, rescheduling, and coordination to ensure clients can access care smoothly.
- Resolve ecommerce, order status, and payment issues (refunds, failed payments, invoice questions) in a timely, accurate manner.
- Maintain accurate records in internal systems (CRM/ticketing/EHR tools as applicable), including clear issue summaries, actions taken, and next steps.
- Follow established workflows/SOPs and meet defined service level expectations (response time, resolution time, CSAT).
- Monitor recurring client issues and tag/report trends (e.g., app bugs, device concerns, common therapy questions) to the appropriate individuals.
- Support fulfillment and reverse logistics processes, including shipping, device handling, returns, ingestion, kit preparation, and inventory-related tasks.
- Prepare, document, and manage client device components/kits; ensure chain-of-custody and accuracy where required.
- Assist with periodic audits and inventory checks; flag discrepancies promptly.
About Us
Happy Health is a one-stop comprehensive sleep medicine platform. In just 5 days, patients can get an FDA-approved sleep test (on Happy Ring), see a Sleep Medicine provider, and begin personalized care – all from the comfort of their own home.
Happy Ring is an FDA approved medical device that combines proprietary, next-gen biometric sensors and generative AI to deliver industry-leading accuracy. Whether you’re diagnosing a sleep condition or monitoring health at home, precision healthcare begins with better data.
- Provide exceptional support across phone, email, chat, and other channels with a client-first, high-empathy approach.
- Help clients understand the start-to-finish clinical journey; proactively reduce confusion and friction.
- Facilitate client onboarding and success with our smart ring, mobile app, and digital care platform.
- Troubleshoot common technical and account issues; clearly document findings and escalate complex cases as needed.
- Assist with appointment scheduling, rescheduling, and coordination to ensure clients can access care smoothly.
- Resolve ecommerce, order status, and payment issues (refunds, failed payments, invoice questions) in a timely, accurate manner.
- Maintain accurate records in internal systems (CRM/ticketing/EHR tools as applicable), including clear issue summaries, actions taken, and next steps.
- Follow established workflows/SOPs and meet defined service level expectations (response time, resolution time, CSAT).
- Monitor recurring client issues and tag/report trends (e.g., app bugs, device concerns, common therapy questions) to the appropriate individuals.
- Support fulfillment and reverse logistics processes, including shipping, device handling, returns, ingestion, kit preparation, and inventory-related tasks.
- Prepare, document, and manage client device components/kits; ensure chain-of-custody and accuracy where required.
- Assist with periodic audits and inventory checks; flag discrepancies promptly.
Happy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.