Client Service Representative

We are an established real estate law firm with offices across California. Our San Diego office is looking for a Client Service Representative to join our fast-paced Collections team. If chosen as the successful candidate, you will be responsible for reviewing collections accounts for accuracy and completeness and processing a high-volume of documents relating to incoming collection files. There will be heavy contact with clients, verbally and in writing, to request documents and answer questions.

 

About Us:

 

With almost 50 years in the California legal industry and six offices statewide, our firm was founded on a commitment to customer service that has flourished within our culture of inclusion and diversity. We believe in working hard for our clients each day and in taking care of our employees so they are empowered to do their very best work. It is our mission to provide the highest quality, cost-effective legal services to our clients.

 

Compensation:

$21.00-$24.00/hourly

 

Responsibilities:

 

• Communicate with clients via phone and email to obtain necessary information
• Review collection files for accuracy and completeness
• Enter appropriate notes regarding accounts into databases
• Organize reports, calculate invoices, and redact documents
• Perform other clerical and administrative duties as needed by the department
• Provide occasional backup receptionist coverage

 

Qualifications:

 

We are looking for candidates with the following qualifications:

 

• 1+ year office administrative experience
• Excellent customer service, communication, and time management skills
• Minimum typing speed of 40 words per minute
• Knowledge of Microsoft Word, Outlook, and Excel
• High attention to detail and ability to multi-task
• Versatile computer skills

 

The following qualifications are preferred:

 

• Previous rental housing industry or property management experience

 

Schedule:

 

Position is full-time at 40 hours/week. Our business hours are 8:00am-5:00pm Monday-Friday.

 

We currently offer a hybrid work model for select positions within the Firm. New hire employees who are offered a hybrid schedule will complete their onboarding and training in-office as deemed necessary for the position by the firm before transitioning to a hybrid schedule, subject to approval by their supervisor.

 

Why Work for Us?

 

Our firm offers a rewarding work environment that values a work-life balance and fosters a culture of professional growth and opportunities. We provide a comprehensive compensation package that includes medical, dental, vision, life, disability insurance, 401(k) with company match, paid vacation, and sick time.

 

What employees are saying about working with us:

 

• “The people, atmosphere, culture, and work/life balance are great.”
• “I always feel included, respected, and a part of the team.”
• “I have been given so many opportunities to grow and have learned so much.”

 

 

Application Process:

 

Candidates who meet the criteria for the position will be contacted for the next step in the hiring process. Interviews are currently being conducted by phone or video with possible in-person interviews for finalist candidates.

 

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.