Workday Specialist - Core

Job Description

The Opportunity

Right now, over 70,000 of our employees are working to cure the world’s most complex diseases. We know that our people are the key to our success, which is why our Human Resources team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative, agile and flexible.

Based in Hyderabad, this role sits within HR Operations, operating at the intersection of HR, technology, and digital enablement. As part of our growing Regional Capability Center, you will help build and scale the HR technology capabilities that support our global workforce—spanning platforms, data, automation, and emerging AI‑enabled solutions.

Here, your work directly supports a diversified portfolio of prescription medicines, vaccines, and animal health products—while helping shape the future of how HR delivers value through data, automation, and intelligent systems. Your ideas matter, your expertise drives impact, and your contributions help multiply our company’s ability to deliver for patients, colleagues, and communities worldwide.

 

Role Summary

The HR Technology Configuration & Support Specialist is responsible for hands‑on configuration, operational support, and continuous improvement of HR technology platforms. This role will initially focus on Workday Core HCM, with a clear expectation to expand capabilities over time across the broader HR technology ecosystem.

This position is part of a centralized HR Technology team based in India that provides configuration, testing, and day‑to‑day support for global Workday modules, third‑party HR applications, and select AI‑enabled tools.

Key Responsibilities

• System Configuration & Support: Perform configuration and ongoing support with an initial focus in Workday Core HCM modules, following established design standards and governance.
• Ecosystem Support: Support workday and other tools in the HR echo system; assist with issue triage and vendor coordination.
• Operational Request Management: Assess and execute approved HR/business requests, proposing alternative technical solutions when appropriate.
• Testing & Release Support: Execute UAT, regression, and end‑to‑end testing for enhancements and releases impacting HR technologies.
• Issue Resolution: Diagnose and resolve configuration and data issues; escalate complex problems with clear documentation and impact assessment.
• Documentation & Knowledge Management: Maintain configuration documentation, process guides, and support artifacts.
• Collaboration: Partner closely with HR Process Owners, COEs, Operations, and IT teams across regions.
• Ticket & Case Management: Manage incidents, service requests, and change requests through ServiceNow (or similar tools), meeting SLAs.
• Mass Data Operations: Prepare and execute EIBs and other mass data uploads with a strong focus on accuracy and auditability.

 

Required Qualifications

• Bachelor’s degree in IT, Engineering, HR Systems, or related field (or equivalent experience).
• 2–4 years of experience supporting HRIS, HR Operations, or IT systems.
• Hands‑on experience with Workday Core HCM configuration.
• Experience managing tickets, testing system changes, and handling data corrections.
• Strong attention to detail and prioritization skills.

Preferred Qualifications

• Exposure across the Workday HCM modules, including absence, time tracking, security, talent, recruiting, prism etc.
• Experience with recruiting ecosystems and AI‑enabled talent tools.
• Familiarity with data privacy principles and global HR processes.

Required Skills:

Availability Management, Change Controls, Incident Management, Management System Development, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/11/2026

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