Customer Service Officer, Gleneagles Medini Branch MY

Job Purpose

To administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures.

Sales & Operational Function

To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.

To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.

To discharge duties instructed by ACSM/BM to serve business interests of the Bank.

Customer Relationship

• To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery

• To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

Process & Compliance

• To take accountability over Branch's compliance to the standard operation procedures and to ensure regulatory requirements are met towards achieving operational excellence

Operational Authority

• To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents

• To approve rates, cash and check deposits up to authorized amount

• To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff

• To supervise staff in ensuring service and compliance standards are met