Accelerate customer adoption of Google Workspace by leading the implementation journey for clients in Germany and the Northern region. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders (particularly C-Suite, IT team and works councils) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale.

Technical Account Manager, Google Workspace, Google Cloud Consulting (English, German)

Job Description