Butler Valets | Bellman/Doorman - Seasonal (The St. Regis Bermuda Resort)

POSITION SUMMARY

This position is signature to the St. Regis experience. The Butler Valet works across various departments to ensure that guests have what they need at the point in time when they need it. Experience working in Customer Service or Front of House for a luxury brand hotel is required. Must have strong communication skills and the ability to perform physical tasks. Must be able to work AM/PM shifts, consecutive shifts, and weekends and holidays.

Provide personalized service and attention to fulfilling all guest needs including but not limited to: 

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
• Address guests' service needs in a professional, positive, and timely manner. 
• Engage guests in conversation regarding their stay, property services, and area attractions/offering
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
• Assist other employees to ensure proper coverage and prompt guest service.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.