Job Description
Senior Intake Officer / Project Manager (GS-9 Equivalent)
Position Summary
The Senior Intake Officer / Project Manager serves as the lead for the BIA Alaska Region Enrollment Office support team. This senior role combines hands-on application processing with program oversight, quality assurance, policy development, and long-term sustainment of CDIB operations. The position ensures operational efficiency, institutional knowledge capture, and modernization of enrollment processes to maintain program integrity and continuity.
Key Responsibilities
- Provide all Enrollment Clerk / Data Entry Specialist duties as needed while leading daily intake operations and workflow.
- Oversee program workflow, intake operations, and team performance to ensure timely and accurate CDIB processing.
- Develop, update, and maintain Standard Operating Procedures (SOPs), policy manuals, training materials, and workflow guidance (existing materials are unfinished).
- Capture and document institutional knowledge, legacy processes, and Alaska Native/tribal-specific enrollment considerations.
- Conduct quality assurance audits, compliance checks, and fraud prevention reviews.
- Lead program sustainment, modernization, and transition planning to mitigate staffing gaps, retirements, or system changes.
- Provide training and onboarding for new and existing staff on updated procedures and best practices.
- Generate monthly performance reports, ad-hoc reports on application trends, and regular updates to the Alaska Region Enrollment database.
- Recommend process improvements, policy adjustments, and operational enhancements.
- Serve as technical and administrative point of contact for internal staff, tribal representatives, and stakeholders.
- Support orientation briefings, knowledge transfer, and deliverable preparation (SOPs, training curriculum, correspondence templates, etc.).
Required Qualifications
- Minimum 4–6 years of progressive experience in program management, enrollment/records processing, quality assurance, and technical writing.
- Demonstrated experience leading small teams or projects, developing SOPs, and delivering training.
- Strong analytical, organizational, and project management skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office Suite, database systems, and records management tools.
- Excellent written and verbal communication skills, including policy and procedural documentation.
- Knowledge of federal regulations, privacy standards (PII/FISMA), and records management requirements.
- Must successfully pass a federal background investigation and obtain required security clearances.
- U.S. Citizenship or permanent work authorization required.
Preferred Qualifications
- In-depth knowledge of Alaska Native communities, tribal enrollment processes, CDIB issuance, and genealogical research.
- Prior federal government or BIA/Indian Affairs experience.
- Experience with process improvement, institutional knowledge capture, and long-term program sustainment.
Work Location & Schedule
Primary location: BIA Alaska Region Office, Anchorage, Alaska. Remote work may be authorized based on security, workload, and operational needs.
Standard hours: 8:00 AM – 5:00 PM (local time), Monday–Friday, with one-hour lunch. Occasional after-hours, weekend, or in-state travel (with pre-approval) may be required.