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Job Description
- Communicate directly with executive leadership and executive business partners to provide transparency into delivery health, risks, and the strategic value of technology investments.
- Align between technical teams and global operations by driving "systems thinking" across the portfolio; establish and own the governance frameworks for release management to ensure software meets real-world complexities through comprehensive documentation, training, and clear support paths.
- Identify and advocate the operationalization of AI/ML initiatives, moving from proof-of-concept to reliable, production-grade tools that improve support efficiency.
- Drive team change and growth, mature operating model to strengthen team members distinct contributions and unite product and engineering teams.
- Act as the leader and coach for the support systems ecosystem, facilitating PI (Program Increment) planning events and synchronizing the work of multiple product leads to ensure alignment with the multi-year technical roadmap.