On Boarding Concierge

• The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities. 

• The On boarding Case Managers will coordinate the following: 

1. Provide first contact and be the face of Amex to new hires after offer acceptance 

2. Manage ITSC and Ariba requests for new equipment 

3. Oversee ordering IDs 

4. Collaborate on laptop configuration & installation

5. Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc. 

Requirements for On boarding Concierge Contractors:

• Exceptional written and verbal communication skills 

• High degree of collaboration and partnership 

• Ability to analyze complex issues and resolve issues lacking clear ownership 

• Strong customer service mindset with ability to remain poised through challenging situations 

• Excellent project management documentation, tracking, and follow-up skills 

• Knowledge of American Express tools and knowledge of Technology tools a plus 

• Background in technology/engineering to be able to interpret/anticipate needs 

• Process improvement experience and ability to drive and measure improvement 

• Strategic ability to recommend/change process to maximize value to Amex 

• Ability to think broadly and participate in creating a unique service for American Express employees

1. Provide first contact and be the face of Amex to new hires after offer acceptance 

2. Manage ITSC and Ariba requests for new equipment 

3. Oversee ordering IDs 

4. Collaborate on laptop configuration & installation

5. Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.

• Managers are looking to hire someone ASAP