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Job Description
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Lead the technical investigation, triage, and resolution of escalations related to identity management, authentication pipeline failures, and unauthorized access vectors within the Ads ecosystems.
- Act as the technical engineer on passwordless authentication rollouts, directly supporting the mandate, troubleshooting, and implementation of passkey technology for enterprise customers.
- Develop tools and automation for better diagnostics/ data fixes and debugging, either independently or in partnership with Product Engineering teams.
- Partner with Product Engineering and Trust and Safety to identify systemic authentication vulnerabilities, advocate for infrastructure fixes, provide product feedback, and drive data-driven root cause solutions for top customers.