Dental Administrator/Hygiene Coordinator

Position: Dental Administrator / Hygiene Coordinator Location: Richmond, BC Clinic: Ironwood Dental Care We know that exceptional patient care goes beyond scheduling appointments and processing paperwork. It’s about creating a welcoming experience, building trust, and ensuring every visit is smooth, efficient, and stress-free. We’re looking for a skilled and compassionate Dental Administrator / Hygiene Coordinator to join our team. In this role, you’ll be at the heart of both the front desk experience and the hygiene schedule, helping ensure patients receive seamless, well-coordinated care from start to finish. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your organization, communication skills, and patient-first mindset to a role that truly makes an impact. Specifics about the role: Job Type: Full Time Schedule: Tuesday to Saturday- Schedule can be flexible   What you’ll do: Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for Manage phone calls, direct inquiries, and efficiently book appointments Coordinate and optimize the hygiene schedule. Support hygienists by ensuring schedules are full, balanced, and running efficiently Maintain and organize the patient database with accuracy and confidentiality Oversee insurance claims, billing systems, and follow up with insurance companies Identify gaps in the hygiene schedule and proactively manage recalls and reactivation Help establish and maintain office protocols to keep daily operations running smoothly Contribute to a positive, team-focused environment centered on exceptional patient care   What you’ll bring to the role: Minimum of 2 years of experience in a dental clinic environment Knowledge of dental billing and insurance protocols Strong understanding of hygiene scheduling. Proficiency with Microsoft Office; experience with Tracker is an asset Strong communication skills, both verbal and written Excellent problem-solving abilities and attention to detail Friendly, professional demeanour with a patient-first mindset Ability to multitask and thrive in a fast-paced environment   Who we are: Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more. #PassionLP