Branch Manager (Santa Clarita, CA)

Regional office managers at Firefighters First Credit Union (FFCU) are responsible for setting objectives for the branch, improving revenues, and growing the business while exceeding member expectations, and building strong relationships with members, team members, and the community. As a leader, the regional office manager sets the department objectives, delivers services, and manages for results through his/her team members. The regional office manager also ensures that the team is appropriately staffed and that they have the necessary training and resources to successfully perform their work. Overall, the regional office manager is responsible for leading the branch to achieve objectives. Typical responsibilities: Manage regional office operations. Train, coach, supervise, and performance manage regional office employees. Promote membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. Recommend FFCU financial products and services to members to meet individual consumer needs. Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals. Research and respond to member inquiries. As needed, process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts, assist members with completing consumer loan applications, and underwrite consumer loans by reviewing applications and making decisions to grant loans within designated authority and timeframe. Analyze regional office performance metrics to make recommendations to improve operations, member experience, as well as forecast and plan. Participate in special projects and perform other duties and assignments as needed. Travel up to 25% of the time, or as needed, to visit fire stations, unions, training events, attend work-related community events, meetings, conferences, training, or other events. May occasionally work evenings and weekends. Must maintain a current state driver’s license from state of primary work location and company insurance requirements.