Sr Sales Enablement Manager

Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation! 

About the role

The Revenue Enablement team is on a mission to equip our customer-facing teams with the skills, knowledge, and tools they need to win. We are looking for a dynamic and experienced Enablement Facilitator to be the face of enablement in the EMEA Region.

You are a passionate educator and coach who thrives on helping others succeed. In this role, you will be the critical bridge between our global enablement strategy and local go-to-market execution. You will be responsible for delivering high-impact training, providing hands-on coaching to individual contributors and their managers, and ensuring our customer-facing teams are confident and competent in their roles. If you are passionate about sales, an expert facilitator, and love being in the field helping teams win, this role is for you. 

Key responsibilities

• Be the Regional Enablement Partner: Act as the primary enablement point of contact for the region. Build strong relationships with GTM leadership and customer-facing teams to understand their needs, challenges, and the nuances of their local markets and co-create enablement strategies that align to regional business priorities.
• Facilitate with Excellence: Lead engaging and interactive workshops (both in-person and virtual) for Individual contributors and managers on our core sales methodologies, product knowledge, enablement systems, and new hire onboarding programs.
• Coach for Performance: Provide impactful 1:1 and group coaching to individual contributors and front-line managers, helping them bridge the gap between learning and doing. You will guide them in applying new skills to live deals and drive measurable performance improvements in deal velocity, win rates, and quota attainment.
• Drive Global-to-Local Relevance: Adapt and tailor global enablement programs to ensure they are highly relevant and effective for the regional market, language, and culture.
• Champion the Voice of the Field: Actively gather, synthesize, and report feedback from the field to the global enablement team, providing critical insights that inform and improve our overall strategy, content, and programs.
• Leverage Best Practices, Tools & AI: Apply industry best practices, modern enablement tools, proven methodologies, and AI-driven solutions to design, deliver, and continuously improve enablement programs, driving scalable and measurable outcomes.
• Increase Program Adoption & Impact: Serve as a direct line of support for our customer-facing teams answering their questions, reinforcing key concepts, and driving the adoption of new skills and tools to maximize the impact of our initiatives. 

About you 

• Exceptional Facilitation & Engagement: Master of managing a room (both virtual and live) and fostering an inclusive environment. You use advanced techniques to engage learners, encourage participation, peer practice sharing, and ensure learning objectives are met.
• Making Feedback Actionable: Proven ability to provide direct, constructive, and motivational feedback and create accountability to act on those recommendations. You can effectively coach both individual contributors and managers to improve performance and develop their skills.
• Strong Business & Sales Acumen: Significant experience in a B2B sales role and a deep understanding of the sales process, methodologies, and challenges. You can credibly "talk shop" with even the most senior sellers.
• World-Class Communication: Possess outstanding communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively to a variety of audiences.
• Stakeholder Management: Excel at building relationships and credibility with stakeholders at all levels, from individual sellers to senior sales leadership across regions and cultures. You know how to influence without authority.
• Adaptable & Agile: Comfortable with ambiguity and can thrive in a fast-paced environment. You understand how to apply adult learning principles to design and deliver effective training.
• Global & Cross-Cultural Enablement: Proven success delivering enablement across multiple regions and cultures. You skillfully adapt messaging, facilitation, and coaching to align with cultural norms, language differences, and market dynamics, ensuring high engagement and impact globally.
• Experience: 5+ years of combined experience in a customer-facing role (e.g., Account Executive or Customer Success Manager) and a sales enablement, training, or coaching role.
• Technical Aptitude: Proficiency with common sales and enablement technology (e.g., Salesforce, Gong, LMS, virtual meeting platforms), with the ability to leverage data and emerging AI tools to enhance coaching, content delivery, and program effectiveness.
• Languages: Excellent written and verbal skills in English required, spoken Mandarin skills a large plus 

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.

Applicants must:

• Hold a Czech Republic or EU/EEA citizenship.

• Have a valid Czech Republic work permit.

About our hiring process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. 

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

The monthly salary for this position is between 118k to k Czech krona. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.