HK Application Support Engineer

• Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
• Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
• Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
• Be responsible for handling business-driven or exchange-driven projects
• Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
• Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
• Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
• Provide system and process documentation
• Morning / Lunch shift duty, weekend and holiday work are required.
• Enhance the automation and resilience of production systems to improve operational efficiency and uptime

Competencies Required:

Technical:

• Good technical / scripting knowledge on Linux/Unix environment
• Proficiency with Python/shell
• Proficiency with network protocols like TCP, UDP, FIX
• Proficiency in Excel/VBA (huge plus)

Functional/Other skills:

• Good business knowledge on cash and derivatives products and market rules
• Experience with system monitoring
• Takes initiative and is results driven
• Strong decision making and analytical skills
• Ability to innovate
• Strong team player
• Excellent interpersonal and communication skills
• Fluent in English

Qualifications and Experience

• University qualification with IT Major
• Minimum of 1-2 years experience in trading support

Other Value-added Competencies

• Batch scheduling system
• Knowledge on Fixed income product

•Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave
•Health & insurance: Comprehensive coverage including General Practitioner, hospitalization
•Performance incentives: Annual bonus based on individual performance
•Learning & development: Training programs, certification opportunities, and training incentives to support career growth