Head of Product Experience

iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

We are looking for an experienced and driven Head of Product to lead our casino product strategy and execution across our aggregator iGaming platform - Infinity. Reporting directly to the Senior Director of Product Management, you will own the casino product vision, define the roadmap, and work cross-functionally to deliver market-leading casino solutions for our operator and game partner clients. This is a pivotal leadership role for someone who lives and breathes online casino — from slots, live dealer, and Bingo to game mechanics, jackpot services, and bonus engines — and who understands what operators need to compete and win in a crowded market.

Key Responsibilities

Product Strategy & Vision

• Define and champion a compelling casino product vision and multi-year roadmap aligned to business objectives and market opportunity.

• Stay ahead of casino market trends — emerging game formats, iGaming innovation, player experience shifts, and competitor moves — translating these into actionable product strategy.

• Own the full casino product lifecycle from ideation through to delivery, launch, and iteration.

• Act as the internal and external voice of the casino product, communicating strategy to stakeholders, operator clients, and game suppliers.

Roadmap & Prioritisation

• Build and maintain a prioritised product backlog spanning game aggregation, promo engines, gamification tools, jackpot management, and player experience tooling

• Work closely with key operator clients to gather feedback, validate requirements, and co-develop casino features that drive GGR and player retention

• Define and track casino-specific product KPIs and OKRs — including game performance metrics, player conversions, partner connections, and operator satisfaction.

• Balance commercial priorities with technical feasibility, compliance requirements, and supplier roadmap dependencies.

Leadership & Team Management

• Lead, mentor, and grow a high-performing team of Product Managers and Product Owners with deep casino domain expertise

• Foster a culture of customer-centricity, curiosity, and continuous improvement within the product function

• Partner closely with Engineering, UX/Design, Data, Game Studios/Suppliers, Commercial, and Compliance teams to ensure seamless delivery

Commercial & Supplier Engagement

• Work hand-in-hand with Account Management and Business Development to support pre-sales, RFPs, and client retention — articulating the casino product's competitive advantages clearly.

• Manage and develop relationships with third-party game suppliers, RGS providers, and live casino studios, influencing their roadmaps in our clients' favour.

• Identify product opportunities that drive revenue growth, upsell, and differentiation — including exclusive content, proprietary tools, and white-label capabilities

Compliance & Responsible Gambling

• Ensure casino product development aligns with regulatory requirements across all relevant jurisdictions (e.g. UK Gambling Commission, MGA, AGCO, etc.)

Qualifications

Essential

• 7+ years of product management experience, with at least 3 years in a senior or leadership role

• Deep, proven expertise in online casino — ideally on the B2B/platform side (RGS, casino aggregation, PAM with casino focus, or casino-first operator platform)

• Strong understanding of casino game mechanics, promo engine architecture, and gamification tools.

• Knowledge of the casino supplier landscape: slots studios, live dealer providers, jackpot networks, and aggregation models.

• Solid grasp of what drives casino operator success: game mix, lobby conversion, player lifetime value, and promotional strategy

• Strong track record of delivering complex, multi-stakeholder product programmes at scale

• Excellent communication and influencing skills — comfortable with C-suite, operator clients, and engineering teams alike

• Data-driven mindset with experience using casino analytics, A/B testing, and player behaviour data to inform decisions • Experience managing and developing product teams

Desirable

• Experience with regulated casino markets and working with compliance or legal teams on product delivery

• Familiarity with game certification processes and jurisdictional content requirements

• Understanding of RNG, RTP, and volatility considerations from a product perspective • Exposure to agile/scrum delivery frameworks

Why would you enjoy working with us at Light & Wonder?

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace

• The opportunity to interact with global teams on a regular basis

• Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!

And if that’s not enough; you will get to enjoy a stunning work location and flexible working practices whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

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