Manager, Solutions Support Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solutions Support Engineering based in the United States.

This role offers the opportunity to lead a global technical support organization focused on delivering exceptional customer experiences in a rapidly evolving security and cloud technology environment. You will manage and mentor a team of skilled support engineers while driving operational excellence, technical innovation, and scalable solutions. The position combines people leadership, hands-on technical expertise, automation initiatives, and cross-functional collaboration. You will help shape the future of support by leveraging AI-driven tools and processes to improve efficiency and customer outcomes. The ideal candidate is a strong technical leader who thrives in complex environments and enjoys solving challenging problems. This is a high-impact opportunity to build scalable support capabilities while working with advanced cloud, security, and infrastructure technologies.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solutions Support Engineering based in the United States.

This role offers the opportunity to lead a global technical support organization focused on delivering exceptional customer experiences in a rapidly evolving security and cloud technology environment. You will manage and mentor a team of skilled support engineers while driving operational excellence, technical innovation, and scalable solutions. The position combines people leadership, hands-on technical expertise, automation initiatives, and cross-functional collaboration. You will help shape the future of support by leveraging AI-driven tools and processes to improve efficiency and customer outcomes. The ideal candidate is a strong technical leader who thrives in complex environments and enjoys solving challenging problems. This is a high-impact opportunity to build scalable support capabilities while working with advanced cloud, security, and infrastructure technologies.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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