Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact
[email protected].
Job Summary
Nextech is looking for a Manager, Customer Experience Business Operations to serve as the operational backbone of our CX organization. Reporting to the VP of CX Business Operations, this role owns the systems, processes, data, and reporting that enable Client Success, Product Support, Consulting, and Professional Services to deliver a best-in-class client experience.
This is a builder’s role for someone energized by ambiguity, comfortable working across functions, and motivated by turning messy operational problems into clean, scalable processes. You will manage two analysts, partner closely with our Salesforce, IT, Marketing, and Product teams, and have direct visibility to the Chief Customer Officer and the broader leadership team.
Job Summary
Nextech is looking for a Manager, Customer Experience Business Operations to serve as the operational backbone of our CX organization. Reporting to the VP of CX Business Operations, this role owns the systems, processes, data, and reporting that enable Client Success, Product Support, Consulting, and Professional Services to deliver a best-in-class client experience.
This is a builder’s role for someone energized by ambiguity, comfortable working across functions, and motivated by turning messy operational problems into clean, scalable processes. You will manage two analysts, partner closely with our Salesforce, IT, Marketing, and Product teams, and have direct visibility to the Chief Customer Officer and the broader leadership team.
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact
[email protected].
Total Rewards:
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
11 paid holidays
Your Day Your Way - Celebrate a day of cultural or social significance to you
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave (After 6 months with the company)
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Nextech Luminary Peer Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
