Care Worker

Position: Care Worker

Location: Columbia, MD

Duration: 5 months to hire

Responsibilities:

· Trouble shoots for the clinical team when an appropriate provider, type of service, or appropriate level of care cannot be readily found. Links clients to appropriate services within the community.

· Participates in the treatment team and assists in coordinating psychological and psychiatric services for the patients.

· Provides telephonic survey administration to assist in stratifying members.

· Refers member to the care management for clinical assessment and sessions.

· Provides information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and NewCo policies and procedures.

· Assists in the scheduling of BHCCs facility and PCP visits, and managing phone appointments

· Helps manage phone queues and calendars of the care management staff.

· Assists in phone split when care managers are on calls.

· Assists care managers with accurate and timely billing of case management services provided

· Assists in the mentoring and training of new Care Workers and other office staff.

· Responsible for participating in ongoing training related to Care worker role, updating self on ever changing information to ensure accuracy when dealing with members and providers.

Other Responsibilities:

· Maintains current and accurate records, adhering to company policies and laws governing patient records; performs related duties as requested; Participate in the QI initiatives.

· Advocate for the patient to ensure treatment needs are met. Interact with providers in a professional, respectful manner that facilitates the treatment process.

Minimum Requirements:

· Education: Associates Degree

· Field(s) of study: Degree or experience in behavioral health or sales related field

· Experience: 3-5 years

· Industry: Managed Care

· Job Specific: Experience to include experience in managed care or behavioral health office based setting. Phone and computer skills required.

· Equivalent combination of experience and education

· Education and/or experiences may run concurrent

· Understanding of health insurance benefit structures, psychiatric terminology, local community and provider resources, and excellent verbal and written communication skills, able to multi-task.

· Proficient in Word, Excel, Power Point, Visio, Outlook. Ability to use computers, type while talking.

· Education: Associates Degree

Kind Regards

Sumit Agarwal

732-902-2125