Job Description
The position responsibilities require independent analyses, communication and problem solving skills. You'll provide experienced support services to local and remote employees with IT issues involving desktops, laptops, software, mobile devices or network services. In this role you will be responsible for responding to all types of incidents and requests to diagnose, troubleshoot and resolve issues. You will respond promptly to escalations for technical support via phone, email and in person to provide timely resolution. You will also help to maintain standard operating procedures, best practices and customer service guidelines relating to desktop support. In addition you will sometimes be required to participate in IT projects with assigned project deliverables, or lead small projects.