Senior Business System Analyst, Digital

The Opportunity:  At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.   We are seeking a highly motivated Senior Business Systems Analyst to join our Individual Wealth IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions.  We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about creating a digitization solution that provides exemplary end-user experience? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?   Join one of the region’s top employers and be part of something that truly makes a difference. Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.  What you’ll do: Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives Engage and collaborate closely with our business partners, Development team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results Ensure that all projects delivered meet the established organization standards and audit controls Continuously enhance knowledge of business domains and their products/services Identify process improvements opportunities proactively Help ensure a solid solution is delivered that meets the stakeholders’ needs Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management What you’ll bring: 5-8 years of experience in Business Systems Analyst role Minimum 2 years' experience in insurance or financial services industry CCBA or CBAP or working towards designation Previous Business Analyst and Quality Assurance experience Degree in Computer Science, Software Engineering, or a related discipline Waterfall and/or Agile methodology experience Experience with Case Management and Business Process Automation solutions. Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills    Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences Experience writing functional requirements, use cases and process flows Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals Experience in the use of analytical/modeling tools for both processes and data In-depth understanding of the overall system development methodology In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions  In-depth understanding of application infrastructure, database and technical platforms   Experience and/or proficient in many of the following: System Design and workflow concepts Web and client/server architectures Knowledge of database design Test Management tools (Azure Test Plans, other QA tools) MS Office Tools including Microsoft Access, Visio & Excel Working knowledge of SQL, C#, .Net and SOAP or REST APIs Knowledge and Experience with Agile, Scrum, Kanban Exposure to CI/DevOps Code analysis for the purpose of understanding system functionality. What’s in it for you: Career Growth: Regular learning sessions and development opportunities  Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching  Time Away: Competitive vacation plus one paid volunteer day each year Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected], we’re happy to help. Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits. If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.Reports To: Senior Technology Manager, DigitalDepartment: IT Individual Wealth Term: Permanent Full-Time