IT Support & Solutions Engineer

To deliver technology solutions and support in Essex, ensuring reliable systems and driving digital efficiency within a monthly salary framework of £2000.

Job Duties and Responsibilities

• Maintain 99.9% system uptime
• Resolve 95% of tickets within SLA
• Deliver 2 technology improvement projects quarterly
• Reduce operational costs through automation
• Achieve 90% user satisfaction score

Required Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience
• Relevant industry certifications (e.g., CompTIA, Microsoft, AWS)
• IT support & troubleshooting
• Database management
• Cybersecurity fundamentals
• Problem-solving
• Communication
• Time management
• Customer service orientation
• Team collaboration
• ITIL