Qualifications:

 

6+ years of experience in technical support, cloud operations, or infrastructure management, preferably within Managed Services (MSP) environments supporting multiple client tenants at scale.

 

Deep expertise in Microsoft Azure services, including:

• Compute: Virtual Machines, Scale Sets, App Services
• Networking: VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers
• Identity: Entra ID (Azure AD), RBAC, Conditional Access
• Data: Azure SQL, Storage Accounts
• End-user platforms: Azure Virtual Desktop (AVD)
• Strong hands-on experience with Azure IaaS and PaaS architecture, including design considerations for high availability, scalability, and security.

• Proficiency with automation and scripting tools:

• PowerShell, Azure CLI
• ARM / Bicep templates (infrastructure as code)
• Exposure to Terraform (good to have)

• Solid understanding of ITIL processes (Incident, Problem, Change Management) and experience working in SLA-driven environments with ticketing systems.
• Experience with monitoring and observability tools:

• Azure Monitor, Log Analytics, Alerts
• Microsoft Defender for Cloud
• Azure Policy and governance controls

• Strong knowledge of hybrid cloud and on-prem integration:

• Azure Arc, Azure Stack / Azure Local
• Connectivity across hybrid infrastructure

• Hands-on experience with Windows and Linux server administration, including troubleshooting OS-level issues in cloud environments.
• Experience with virtualization and on-prem technologies:

• Windows Server, Hyper-V
• Storage Spaces Direct (S2D)

• Strong understanding of Azure cost management and optimization strategies, including:

• Reserved Instances (RIs), Savings Plans
• Azure Hybrid Benefit (AHB)
• Right-sizing and auto-scaling recommendations

• Familiarity with Azure billing constructs and support models:

• CSP, EA, MCA subscriptions
• Subscription design, consolidation, and migration strategies

• Experience using 3rd-party tools such as:

• CloudHealth (VMware Tanzu) for cost optimization
• LogicMonitor (or similar) for infrastructure monitoring
•  

Certifications

Mandatory / Highly Preferred

• Microsoft Certified: Azure Administrator Associate (AZ-104)

Nice to Have

• Azure Security Engineer (AZ-500)
• Azure Network Engineer (AZ-700)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• ITIL Foundation (v4)

Specialized Knowledge, Skills, and Abilities

• Deep expertise in Microsoft Azure services: VMs, App Services, Azure SQL, Networking (NSGs, VPN, ExpressRoute), Storage Accounts, Azure AD.
• Proficient in scripting (PowerShell, Azure CLI, ARM templates).
• Familiarity with ITIL frameworks and incident, problem, and change management.
• Knowledge of Microsoft Defender for Cloud, Azure Monitor, Azure Policy.
• Familiarity with hybrid cloud technologies (Azure Arc, Azure local).
• In-depth understanding of Azure IaaS/PaaS platforms.
• Strong knowledge of Azure cost management, CSP, and EA programs.
• Ability to create and deploy ARM templates and PowerShell scripts.
• French language skills are an asset.

Working Conditions

• Remote/Hybrid work environment.
• May require participation in a 24x7 support rotation.
• Occasional travel may be required.

Why WWT?

• Recognized as a Best Workplace in Canada and the US for multiple years.
• Inclusive culture with a strong commitment to diversity, equity, and belonging.
• Opportunities for professional development and career advancement.
• Paid volunteer days to support causes you care about.
• Employee ownership opportunities.
• Commitment to safety and a human-centric onboarding experience.

Equal Opportunity Employer Statement

• WWT is an equal opportunity employer committed to diversity, inclusion, and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodation Statement

• WWT provides interview and employment accommodations during the recruitment and hiring process. If you require any accommodation, please contact [email protected]. We are committed to working with you to best meet your needs.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement 
• Additional Perks: Employee Assistance Program, Employee Discount Program and more! 

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 

#LI-WWTCR