Solutions Engagement Manager

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Solutions Engagement Manager

Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow, people with a unique combination of skill and passion. This role will focus on partnering with Sales to design scalable, customer-centric solutions with an emphasis on growth opportunities across LATAM.  A competitive candidate brings strong solutioning experience, commercial acumen, and the ability to translate customer needs into executable strategies. If you have the qualities and drive to lead yourself and/or teams, there are roles ready to nurture your skills and take you to the next level.

Job Description:

Job Summary
This position provides value to LATAM account customers to gain, retain, and grow UPS’s business across functions (e.g., Supply Chain Solutions, Freight, Package, International, UPS Capital) by demonstrating solutions to support improving the customers’ bottom line. He/She supports account owners in developing strategies to leverage technology, engineering, and sustainability solutions that align with customers’ objectives and identifies new revenue generating opportunities. This position interfaces with customers to identify needs, determine long-term goals and strategies to provide value-added solutions, and ensures customer retention.

The candidate will need to be located within the LATAM region.

Responsibilities:

• Manages and coordinates resources and activities to ensure smooth Customer Solution's implementation.
• Facilitates and participates in strategy sessions with the Sales team to communicate customers’ needs, provide recommendations, and gain consensus on resources, solutions, and the most effective sales approach.
• The role directly supports Sales in winning new business, penetrating existing accounts, designing customer-specific engineering solutions, positioning UPS technology, quantifying value, and coordinating cross-functional execution across multiple teams.
• Solicits feedback from cross-functional partners to determine potential limitations and solutions for process improvements within the department.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and manage project impact.
• Monitors the revenue business plan to ensure performance metrics are met
• Works with corporate departments to communicate customer business trends and requests and to acquire UPS product knowledge and perform due diligence procedures before positioning new services.

Qualifications:

• Bachelor’s Degree or International equivalent
• MBA preferrable
• Strong English speaking skills
• Portuguese speaking an asset
• Willing to travel
• Experience with Sales - Preferred

Employee Type:

Permanent

Employee Type:
 

Permanent

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