Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

Act as Focal point of contact for all Trade queries received from Corporate Clients 

• Understand client expectations & deliver finest service delivery. 
• Ensure end-to-end solution to the satisfaction of Corporate client.
• Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s day to day account & transactional related issue and queries within the agreed SLA while maintaining highest quality standards 
• Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
• Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.