Operations Manager

Bring the Verde Vibes to Life

At Verde, we believe every team member is a Custodian first. Whether you're leading operations, supporting a client, or rolling up your sleeves alongside the team, we show up with accountability, teamwork, and pride in the work we do. That shared mindset is what fuels our culture - the Verde Vibes.

We're looking for an Operations Manager who thrives in fast-paced environments, leads with positivity, and is passionate about creating exceptional experiences for both employees and customers. This Operations Manager role is responsible for overseeing day-to-day execution across assigned customer accounts while driving service excellence, safety, sustainability, employee engagement, and customer satisfaction.

If you're a hands-on leader who values people, purpose, and performance, we'd love to meet you.

What You'll Do

Safety: We are stewards of your mental and physical well-being

• Identify, address, and mitigate safety hazards and operational risks across assigned sites
• Conduct regular safety inspections and implement corrective actions when needed
• Investigate incidents, accidents, and near-misses with timely follow-up and documentation
• Reinforce safety awareness, accountability, and training across teams
• Ensure proper PPE usage and compliance with safety protocols
• Maintain working knowledge of janitorial tools, equipment, and cleaning materials

Sustainability: We prioritize eco-friendly solutions

• Support and promote environmentally responsible cleaning practices
• Educate team members and stakeholders on sustainability initiatives and green cleaning standards
• Partner with vendors to encourage eco-friendly products and services
• Identify opportunities to improve efficiency and reduce environmental impact
• Stay informed on industry-leading sustainable cleaning methods and products

Social Impact: We elevate diversity and give back to our communities

• Foster an inclusive, respectful, and team-oriented workplace culture
• Encourage participation in volunteer and community engagement initiatives
• Lead by example by modeling Verde's Mission, Vision, and Core Values
• Promote diversity, equity, and inclusion in daily operations and team interactions

Awesomeness: We bring Verde Vibes to life

• Deliver exceptional customer service through responsiveness, communication, and follow-through
• Build strong relationships with clients to ensure long-term satisfaction and retention
• Coordinate daily operations, schedules, priorities, and staffing needs
• Supervise, coach, and support team members to achieve operational goals
• Monitor service quality and ensure alignment with company standards and scope of work
• Drive employee engagement through recognition, collaboration, and team support
• Perform additional duties as assigned

The Operations Manager plays a critical role in ensuring operational consistency, developing high-performing teams, and maintaining strong client partnerships that support long-term success.

What Success Looks Like

As an Operations Manager, you'll help drive success in the following areas:

• Financial Performance - Maintaining budget adherence and operational efficiency
• Employee Satisfaction (ESAT) - Building engaged, motivated, and supported teams
• Customer Satisfaction (CSAT) - Delivering exceptional service and issue resolution
• Quality & Compliance - Ensuring consistent service standards and inspection performance
• Safety - Promoting proactive risk prevention and EHS compliance

What You Bring

• Minimum of 2 years of progressive operations experience, preferably in janitorial, facilities, or service-related industries
• Minimum of 2 years of supervisory experience managing direct reports
• Bilingual proficiency required: English and Spanish (reading, writing, and speaking)
• Strong organizational, problem-solving, and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Physical Requirements

• Ability to perform physical activities required for operational oversight, with reasonable accommodations available
• Frequent walking and use of hands for handling tools and equipment
• Occasional standing, sitting, and repetitive motion
• Ability to lift up to 25 pounds as needed

Why Verde?

At Verde, we're building more than clean spaces - we're creating healthier environments, stronger communities, and meaningful careers. We believe sustainability, diversity, and people-first leadership can transform our industry.

When you join Verde, you become part of a team that leads with purpose, supports one another, and brings the Verde Vibes to everything we do.

Apply today and grow with us.