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Job Description
- Develop, deliver, and facilitate global educational programs, onboarding modules, and interactive workshops to deepen ecosystem mastery of platform mechanics and policy standards internally and externally.
- Partner with cross-functional stakeholders to audit partner touchpoints, identify systemic misunderstandings, and transform high-friction topics into user-friendly documentation and intuitive, actionable guidance.
- Oversee and maintain centralized learning repositories, help centers, and multimedia assets to ensure content remains accurate, current, and aligned with evolving platform updates.
- Establish key performance indicators (KPIs) to measure effectiveness of educational outreach. Track performance metrics and identify pain points and iteratively scale training efficacy. Synthesize data into executive-level briefings to track progress.
- Architect and execute targeted internal and external communication campaigns to boost the visibility, adoption, and scaling of educational tools across the publisher landscape.