Assistant Lodging Operations Manager
Job Description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Position Summary:
The Assistant Lodging Operations Manager plays a key role in supporting the daily housekeeping operations across all lodging properties within and around Glacier National Park. This position oversees the consistency and quality of housekeeping services and supports property teams to meet cleanliness, guest satisfaction, and operational standards. The role will also be involved in running front desk training sessions as well as supporting all front desk teams throughout the summer.
Key Responsibilities:
Housekeeping Oversight & Support (Primary Duties – ~80%)
Travel between all lodging locations within and around the park to support and assess housekeeping operations.
Train, coach, and support housekeeping leaders and staff to maintain high-quality room standards.
Provide hands-on housekeeping assistance during high occupancy periods, staff shortages, or turnover days.
Monitor compliance with cleanliness standards, safety protocols, and environmental practices.
Conduct regular property walkthroughs and room inspections.
Help coordinate daily room assignments and workload balancing across teams.
Assist with inventory management of housekeeping supplies and linens at each property.
Serve as a task force housekeeping leader, temporarily assuming housekeeping leadership responsibilities at properties experiencing vacancies, staffing shortages, or operational challenges.
Fill line-level housekeeping positions as needed to ensure continuity of operations and guest service standards.
Support the opening of seasonal properties and assist with stabilization efforts during leadership transitions.
Provide operational coverage for Housekeeper, Housekeeping Manager, and Housekeeping Supervisor positions when vacancies occur.
Front Desk & Guest Services (Secondary Duties – ~20%)
Provide relief support at front desks during peak periods or staff absences.
Act as a quick response resource for front desk staff with system and reservation questions.
Train, coach, and support front desk leaders and staff to maintain a high level of hospitality.
Assist with guest check-in/check-out procedures and respond to guest inquiries or issues.
Support hospitality initiatives and help resolve guest complaints when escalated.
Serve as a task force front desk leader, temporarily filling leadership or line-level front desk positions as operational needs require.
Provide direct front desk coverage during staffing shortages, vacancies, property openings, and peak business periods.
Assist in onboarding and training newly hired front desk leaders and agents across multiple locations.
Support operational continuity during front desk leadership transitions.
Qualifications:
Prior experience in housekeeping leadership or hospitality operations required.
Prior experience in front desk leadership preferred.
Strong knowledge of housekeeping procedures, standards, and safety requirements.
Ability to learn new property management systems at a detailed level.
Valid driver's license and willingness to travel between park properties regularly.
Excellent communication, organization, and time management skills.
Ability to lead, train, and motivate seasonal staff.
Flexibility to assist across multiple departments and locations as needed.
Must be able to lift up to 50 lbs, stand for extended periods, and work in varied weather conditions.
Preferred Qualifications:
Experience working in a national park or remote hospitality setting.
Familiarity with property management systems (PMS) and scheduling tools.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.