Supervisor IT

Supervises IT Support and Development staff:

• Maintains, trains and effectively leads an appropriate workforce in coordination with Human Resources and in congruence with applicable processes and/or procedures;

• Assists to recruit and hire new IT staff

• Conducts employee performance discussions on a regular basis. Provides regular positive and negative feedback in a timely manner. Appropriately documents periodic performance reviews in accordance with current review processes and performance observations, discussions and disciplinary actions;

• Creates individual employee development plans;

• Seeks and implements opportunities for employee development;

Manages the IT hardware forecast and hardware inventory. Approves asset purchase requests and manages asset disposal process; 

Manages telecommunications system accounts - audits and reconciles billing and assesses current and future need;

Assists with writing, programming and updating computer programs for use in various business functions;

Conducts systems testing to validate functionality to ensure proper operation and correct programming errors as necessary;

Analyzes, repairs and modifies existing programs to adapt to new business requirements;

Provides strategic business support for Director of IT and Business Analytics and other business leaders as needed;

Documents processes and procedures as they are being developed and during subsequent revisions;

Assists in the training of new procedures;

Works collaboratively with others to gather information and develop potential technological solutions, then oversees the development and implementation of those solutions; 

Supports business analysis initiatives by providing accurate and timely reporting of business data;

Provides backup support to IT staff for network, hardware and software infrastructure needs;

Oversees IT inventory process, ensuring timely and accurate inventory reporting. This includes the oversight of IT personnel to ensure timely return or disposal of Company-owned assets in alignment with the Company’s hardware return process;

Other duties as assigned.