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The Children's Courtyard

IT Help Desk Agent

Novi, MI, United StatesPosted 1 months ago
hybrid

Job Description

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests, resolves common issues independently, and escalates complex problems to L2/L3 support teams as needed.

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IT Help Desk Agent at The Children's Courtyard | Renata