Catering Sales Manager (Wedding Sales)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

Exciting Opportunity: Catering Sales Manager (Wedding Sales)
We are looking for a passionate and commercially driven Catering Sales Manager (Wedding Sales) to join the Catering and Conference Services team at Four Seasons Hotel Singapore.

This role is ideal for someone who understands the emotional significance of weddings and has the sales expertise, market awareness and service instinct to convert wedding enquiries into exceptional celebrations. From intimate solemnisation ceremonies to elegant wedding lunches and grand wedding dinners, the successful candidate will play a key role in positioning Four Seasons Hotel Singapore as one of Singapore’s preferred luxury wedding destinations.

Four Seasons Hotel Singapore offers wedding packages for both intimate celebrations and larger events, with wedding lunch and dinner packages currently designed for 100 to 300 guests in venues such as the Four Seasons Ballroom and Crescent Ballroom. The Hotel’s wedding offering includes Chinese set menus, suite stays and curated pre-event experiences, reflecting the luxury positioning expected of the brand.

About the Role - Catering Sales Manager (Wedding Sales)
The Catering and Conference Services Department plays a vital role in driving catering revenue and delivering meaningful events for our guests. Within this team, the Catering Sales Manager (Wedding Sales) will be responsible for developing, managing and converting wedding business for the Hotel.

The incumbent will manage the full wedding sales cycle, from initial enquiry, consultation and proposal development to contract negotiation, detailing handover and post-event follow-up. This role requires a strong balance of sales discipline, emotional intelligence, creativity, operational understanding and attention to detail.

The successful candidate will work closely with wedding couples, families, wedding planners, event partners and internal hotel teams to deliver a seamless and highly personalised wedding journey that reflects Four Seasons’ standards of luxury and genuine care.

What You Will Do

• Proactively solicit and convert wedding business through active prospecting, lead follow-up, bridal show engagement, wedding planner relationships, site inspections, email outreach and client appointments.

• Manage wedding enquiries from initial contact through to confirmation, ensuring timely follow-up, accurate information, persuasive proposals and strong conversion discipline.

• Conduct personalised consultations with wedding couples and families to understand their preferences, priorities, cultural requirements, guest profile, budget expectations and overall wedding vision.

• Prepare tailored wedding proposals, quotations and contracts, ensuring that each recommendation reflects the Hotel’s positioning, available venues, package inclusions, menu options and revenue objectives.

• Conduct compelling site inspections of the Hotel’s wedding venues, including the Four Seasons Ballroom, Crescent Ballroom, solemnisation venues, guest rooms, suites and relevant food and beverage spaces where appropriate.

• Build strong relationships with wedding couples, families, wedding planners, bridal partners and relevant industry contacts to generate referrals, repeat business and market advocacy.

• Maintain an active understanding of Singapore’s wedding market, including competitor pricing, package inclusions, venue positioning, bridal trends, auspicious dates, seasonal demand patterns and customer expectations. Wedding sales roles in Singapore commonly require strong experience in catering sales and wedding banquet handling, with emphasis on enquiry follow-up, sales conversion and market knowledge.

• Drive wedding catering revenue by achieving or exceeding assigned sales targets, conversion goals and booking pace expectations.

• Collaborate with the Director of Catering and Conference Services on wedding sales strategy, pricing recommendations, promotional initiatives and tactical action plans to maximise wedding revenue.

• Partner closely with Banquet Operations, Culinary, Stewarding, Housekeeping, Front Office, Reservations, Revenue, Public Relations and other relevant departments to ensure all confirmed weddings are executed with precision and care.

• Ensure a smooth transition from sales confirmation to event detailing and operations, with clear communication of the couple’s expectations, special arrangements, cultural or religious considerations, menu requirements and VIP details.

• Prepare accurate Banquet Event Orders, resumes, change logs and internal communication documents, ensuring timely circulation to all relevant operating departments.

• Maintain accurate and up-to-date records in Golden Sales & Catering, including leads, activities, traces, booking status, contracts, lost business reasons, revenue details and client preferences.

• Monitor tentative bookings, deposits, contract deadlines, payment schedules and cut-off dates to protect the Hotel’s revenue position and minimise business risk.

• Work with the Culinary and Banquet teams to support menu discussions, food tasting arrangements and wedding-specific service requirements.

• Provide creative and commercially sound recommendations to couples on wedding flow, menu selection, beverage arrangements, venue set-up, enhancement opportunities and guest experience touchpoints.

• Represent the Hotel professionally at wedding showcases, bridal events, partner activations and other sales opportunities where required.

• Handle guest concerns or complaints professionally and proactively, ensuring appropriate service recovery and escalation where needed.

• Prepare regular reports on wedding leads, confirmed bookings, lost business, conversion performance, revenue production, market feedback and competitor intelligence.

• Ensure that all wedding events comply with health, safety and local regulations, as well as Four Seasons policies, standard operating procedures and service standards.

• Participate actively in Catering team meetings and contribute ideas to improve wedding sales performance, client experience and operational coordination.

What You Bring

• Bachelor’s degree or Diploma in Hospitality, Marketing, Business Administration, Events Management or a related discipline.

• Minimum 3 to 5 years of experience in catering sales, wedding sales, event sales or banquet sales, preferably within a luxury hotel or premium hospitality environment.

• Prior experience handling wedding banquets, solemnisation events, social events or luxury celebrations will be highly advantageous. Similar wedding sales roles in Singapore commonly seek candidates with 3 to 5 years of catering sales experience and wedding banquet exposure.

• Proven ability to convert enquiries into confirmed business and achieve assigned revenue targets.

• Strong understanding of wedding sales, banquet operations, event flow, menu planning, contract management and client servicing.

• A genuine passion for weddings, celebrations and creating highly personalised guest experiences.

• Strong commercial acumen, with the ability to balance guest expectations, revenue optimisation, package integrity and operational feasibility.

• Excellent communication, presentation, negotiation and interpersonal skills.

• Ability to engage confidently with wedding couples, parents, wedding planners, senior stakeholders and internal hotel teams.

• Strong attention to detail, especially in managing proposals, contracts, BEOs, timelines, preferences and special arrangements.

• Highly organised and able to manage multiple wedding enquiries, confirmed bookings and event timelines concurrently.

• A proactive, polished and service-oriented approach, with the ability to anticipate client needs and respond with urgency and care.

• Strong knowledge of the Singapore wedding market, luxury hospitality landscape and competitor offerings will be an advantage.

• Comfortable working with sales and catering systems. Prior knowledge of Golden Sales & Catering or similar systems will be advantageous.

• Ability to work independently while collaborating closely with cross-functional hotel teams.

• Flexibility to work outside regular office hours, including selected evenings, weekends and festive periods, based on wedding appointments, site inspections, food tastings and event requirements.

 

What We Offer:

• A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence.

• Career growth opportunities.

• A strong, unique culture.

• Best-in-industry training.

• Complimentary stays at Four Seasons properties (subject to availability), with discounted meals.

• Paid holidays/vacation.

• Dental, medical, and life insurance.

• Employee service awards/Birthday Gift.

• Annual employee party/social and sporting events.

• Complimentary meals in a dedicated employee restaurant.

Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.

Schedule & Hours: This position requires one to work from Mondays to Fridays, 8.30 am to 6.00 pm, with the flexibility to work weekends and public holidays as business needs arise.