Phlebotomist Representative I - Hospital

Phlebotomist Representative I - Hospital - Royal Oak, MI, On-Call

Represents the face of our company to patients within the hospital systems at Quest Diagnostics, both as part of their routine health management or for insights into life-defining health decisions. The Phlebotomist I draws quality blood samples from patients while following established practices and procedures. The Phlebotomist I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The Phlebotomist I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants will be assigned to work in a fast-paced hospital environment.

Benefits Information:

Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) Plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.

On-call employees are eligible for:

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola. 
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order. 
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 
• Observe infection control and safety protocols at all times.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 
• Responsible for completing all data entry requirements, where applicable, accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 
• Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. 
• Complete training courses and keep up to date with the latest phlebotomy techniques. 
• Communicate effectively with patients, nursing staff, and lab personnel.
• Participate in special projects and teams. 
• Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications. 
• Performs additional duties and responsibilities as needed.

Required Work Experience: 

• Demonstrate proficient phlebotomy skills to include pediatric, geriatric, and capillary collections. 
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable. 

Preferred Work Experience: 

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard/data entry experience. 
• Depending on site operations and model, Hospital Phlebotomists may also support pre-analytical laboratory functions

Physical and Mental Requirements: 

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 
• Must be able to sit, stand, and walk for long periods of time; requires long hours of eye-hand coordination. 
• Must be able to use stairs and/or elevators to move between floors as required by the job.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 
• Position may require travel. 
• Extensive use of phone and PC. 
• Fine dexterity with hands/steadiness. 
• Positional Coordination (balancing, bending/kneeling, pushing/pulling, reaching/twisting).

Knowledge: 

• Committed to all applicable Quest Diagnostics & Hospital System policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 
• Ability to communicate clearly and effectively in English, both verbally and in writing. 

Skills: 

• Ability to provide quality, error free work in a fast-paced environment. 
• Ability to work independently with minimal on-site supervision. 
• Excellent phlebotomy skills to include pediatric and geriatric. 
• Must demonstrate superior customer focus; engaging in positive interactions; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.

Work Environment:

• Hospital environment.
• Patient Temperament / Exposure to graphic traumas
• English required

Education:

• High School Diploma or Equivalent. (Required)

Preferred Technical Training or Professional Licensing:

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)