Credit Control Officer

Application Deadline: 29 May 2026

Department: Finance

Employment Type: Permanent - Full Time

Location: Mumbai HQ

Compensation: Competitive

Description

Main Duties and Responsibilities

• Conduct courteous and professional outbound calls to students with overdue accounts to recover outstanding fees, clearly explaining account status, payment options, and consequences of non payment.
• Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on agreed terms.
• Follow up on overdue invoices and implement company collection procedures in line with established policies.
• Develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency.
• Check consumer credit reports, assess applications, make approval or denial decisions, and communicate outcomes promptly to relevant personnel. 
• Liaise with internal departments (University, Admissions, Student Support, Finance) to resolve disputes, discrepancies, or payment-related issues.
• Maintain accurate and detailed records of conversations, payment commitments, and follow-up actions in the CRM or student database.
• Ensure all practices align with data protection laws, confidentiality requirements, and company policy standards.
• Establish and uphold credit policies that balance customer service best practices with the timely collection of fees.
• Support the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review. 

Person Specifications

• Educated to a bachelor’s degree or master’s level or currently in Post Graduate level of studies from/at a reputed university. 

• High level of accuracy and attention to detail in maintaining records and follow ups.
• Basic understanding of credit control, debt recovery, and collection practices.
• Excellent communication, problem-solving, and organizational skills.
• Knowledge of admissions processes, compliance regulations, and student recruitment trends.

• Excellent verbal and written communication skills in English
• Strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism.
• Ability to work well under pressure in a fast-paced, target-driven, service-focused environment.
•  Proven ability to manage relationships with external partners and internal stakeholders.
• Results-oriented and self-motivated.
• Good negotiation skills to agree on and manage payment plans.
• Ability to work on own initiative and unsupervised whilst contributing as a member of a team.
• IT literate with good numeracy skills and attention to detail. Along with Excellent organizational, planning, and interpersonal skills
• Ability to analyse data, provide reports and to propose corrective action • The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented.

• A strong communicator, comfortable with stakeholders at all levels. • Be able to solve problems and make decisions.
• Results-oriented, ambitious, and highly self-motivated.
• Be able to provide and receive constructive criticism to and from peers.
• Empathize with colleagues, customers and other stakeholders
• A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role.
• A proactive attitude toward identifying opportunities for improvement and a willingness to go above and beyond to support students.
• The ability to handle challenges and adapt to changing circumstances while maintaining a positive outlook and composure.
• An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds, ensuring inclusivity in communication and support. 

• A flexible approach to working hours and location, including a willingness to travel, locally, nationally, as required. 

Disclaimer