Part-time Loan Servicing Representative (Onsite)

Location: Newtown, CT

Newtown Savings Bank is seeking a friendly, organized, team player to join our Loan Servicing Department as a Part-time Loan Servicing Representative.  This position is responsible for preforming a variety of clerical and administrative duties that support the department functions and activities. Acts as a utility player in the department when certain areas are at maximum capacity or they are short-staffed/vacations. Responsibilities include insurance tracking, scanning, filing, customer mailings, and research.  This approximately 20 hour per week part-time role is onsite at our Newtown Corporate location.

PRIMARY RESPONSIBILITIES

• Monitor hazard insurance cancellations for residential and commercial loan customers. Update system insurance tracking.
• Communicate with customers and insurance agents, and force-place insurance when necessary within specified time frame.
• Complete the payment for bank-paid premiums, and update records.
• Prepare cancellation letters requesting updated policies for all cancellations and force place coverage as needed.   Ensure that regulatory requirements are met.
• Maintain all condominium master policies and contact the condominium association for updates as necessary.
• Responsible for all loan-related return mail. Complete the research to find current address and update system.
• Assist with projects as necessary; such as mailings or product notifications to a population of customers.
• Scan and/or file loan documents for all of the Loan Servicing lending areas.
• Maintain the Department Procedures on the Gateway and work with appropriate staff to update when necessary.
• Establish SMART goals and provide results/documentation to management quarterly.
• Participate in various civic and community functions to further enhance the image of the bank and to network for continuous new business opportunities.  
• Promote the Bank’s products and services.

POSITION REQUIREMENTS

• High School diploma 
• Attention to detail and strong customer service skills
• Microsoft Excel and Word applications skills
• Able to work independently and in a team environment
• Must be well organized and dependable

 QUALIFICATIONS

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.